In short: The Adroit manages marketplace accounts for sellers across India, covering catalogue and listing quality, advertising and order issues on platforms such as Amazon and Flipkart. We start with an audit of your listings and ads, then review sales, ad spend and returns month on month. The Adroit works from a head office in Navi Mumbai and teams in Mumbai, Bangalore, Delhi & Kolkata, with 7+ years, 120+ brands served and 250+ projects delivered.
Cataloging
The very first step of marketplace management is to prepare the catalog. We map the information from product SKUs and incorporate the data provided into a template presented by Marketplace.
Identify Keywords
We identify and prepare a set of primary keywords that are searched by users. These keywords are based on products listed in the marketplace.
Content Optimization
We optimize client content with strategic keywords to boost visibility and product rankings on marketplaces, driving better reach and higher conversions.
Graphic Content
Share your product images, and we'll optimize them to meet marketplace guidelines—ensuring they're ready to go live and sell.
Text Content
We craft titles, descriptions, and bullet points with precision. Share your product catalog, and we’ll deliver SEO -friendly content that drives traffic, boosts visibility, and captivates customers.
Services we provide at Our Marketplace Management
Technical Assistance
Our team of experienced marketplace tech professionals ensures all loopholes are covered and checkboxes are ticked before readying to launch your product.
Customer Q&A
A positive customer review adds immense value to a brand’s credibility. We undertake customer’s questions and respond with satisfactory answers.
Seller Feedback
One of the crucial steps in marketplace management is responding to feedback. We respond to Seller’s feedback ensuring communication by the brand to their customers.
Fulfillment
Get listed on FBA for faster delivery and higher sales. We optimize Prime listings and manage logistics for seamless order fulfillment, ensuring a superior customer experience.
Paid Promotions
We cover a range of product ads to brand offer ads to boost your organic reach. We make relevant combos of your products and activate lightning deals, once recommended by Marketplace.
Platforms We Manage
Benefits of Our
Marketplace Management
Increased Sales & Revenue
Boost your sales with optimized listings, strategic promotions, and competitive pricing to attract more buyers and maximize revenue.
Improved Product Visibility & Ranking
Enhance product rankings with SEO-driven optimization, digital marketing strategies, and targeted advertising for better exposure and higher conversions.
Better Customer Engagement & Retention
Strengthen customer relationships with prompt query resolution, review management, and excellent support to increase loyalty.
Hassle-Free Marketplace Operations
Let our experts handle inventory, pricing, advertising, and order fulfillment while you focus on growing your business.
Higher ROI on Ads & Promotions
Maximize returns with data-driven ad campaigns and targeted promotions to boost conversions at a lower cost.
Real-Time Performance Monitoring
Track marketplace performance with advanced analytics, optimize strategies, and make data-driven decisions for better growth.
Multi-Platform Management
Manage all your e-commerce platforms seamlessly from a single dashboard for efficient and streamlined operations.
Competitive Pricing Strategies
Stay ahead of competitors with dynamic pricing strategies that optimize profitability and enhance market share.
Inventory
Listing
Performance
Integration
Optimization
Customer
Reconciliation
Onboarding
Long-Term Marketplace Optimization in Marketplace Management
At The Adroit, we believe that effective long-term marketplace optimization is crucial for maintaining a sustainable and profitable online presence. As a leading marketplace management agency in India, we offer tailored solutions that help you thrive across multiple platforms. Our comprehensive services are designed to ensure that your business remains competitive and efficient over time, focusing on account health, customer satisfaction, and continuous improvement. We work towards optimizing every aspect of your marketplace operations, from order management to SEO and promotional strategies.
Our marketplace management services include:
Order Defect Rate Management (Under 1%)
We focus on maintaining a low order defect rate to keep your marketplace account in good standing. By continuously monitoring order performance and addressing issues such as cancellations, returns, and defects, we ensure your defect rate stays well under 1%. This improves your credibility with the marketplace platform, and customers see your brand as reliable and trustworthy.
Product Complaints Resolution
We ensure that any product-related complaints are resolved promptly and professionally. Our team works to investigate issues, communicate with customers, and take corrective actions where necessary. We also assist with returns and refunds when required, ensuring a smooth process for both your customers and your brand.
Policy Violations Management
Policy violations can lead to account suspension or penalties, which could affect your sales and business operations. Our experts monitor your marketplace activity to ensure that you are always compliant with platform guidelines. In case of any policy violations, we handle the resolution process and work closely with marketplace teams to get the issue rectified, preventing any long-term consequences for your account health
Late Dispatch Rate Management (Under 4%)
We focus on maintaining a low order defect rate to keep your marketplace account in good standing. By continuously monitoring order performance and addressing issues such as cancellations, returns, and defects, we ensure your defect rate stays well under 1%. This improves your credibility with the marketplace platform, and customers see your brand as reliable and trustworthy.
Account Health Score Monitoring
Your account health score is critical for maintaining your presence on e-commerce platforms. We provide consistent monitoring and management of your account health, ensuring that it remains strong by addressing potential issues before they impact your performance. We take proactive measures to address problems like order defects, feedback, and policy violations.
Streamlined Order & Delivery Management
Efficient order and delivery management is crucial for ensuring customer satisfaction and maintaining your reputation on the marketplace. As a marketplace management company, we provide end-to-end support in managing your order and delivery operations, ensuring a smooth experience for both you and your customers.
Marketplace SEO and Product Search Optimization
A well-optimized product listing is key to standing out in a crowded marketplace. As a marketplace management agency in India, we continuously update and optimize product content with the right set of keywords and SEO strategies to improve visibility and search rankings. We optimize product search to rank your listings higher, driving more organic traffic.
Ads Management and Promotions
To boost your brand’s presence and sales, we manage ads campaigns on the marketplace platforms. We strategically run ads, including product and brand offer ads, to increase visibility and attract more buyers. We also help with participation in lightning deals and promotions, ensuring your products are effectively marketed during special events, maximizing visibility and conversion rates.
FBA Inventory Management
For platforms that offer Fulfillment by Amazon (FBA), we help manage your FBA inventory. We monitor stock levels, ensure timely replenishment, and optimize your product listings for FBA to ensure seamless fulfillment and fast delivery to customers. This drives better sales performance and customer satisfaction.
Customer Q&A Management
Customer Q&A plays a critical role in product transparency and building customer trust. Our team manages Q&A sections on your product listings, responding to queries promptly and providing accurate information. This enhances the likelihood of conversion by addressing concerns before they become barriers to purchase.
Escalations for Negative Reviews and Seller Feedback
We assist in raising escalations for any negative reviews, seller feedback, or buyer concerns that require immediate attention. Our team works with marketplace support to ensure that issues are addressed, feedback is managed, and your reputation is restored when necessary.
New Product Addition and Catalog Expansion
As your business grows, we assist with the addition of new products to your marketplace listings. Our team ensures that each new product is correctly cataloged, optimized for search rankings, and launched seamlessly, expanding your product range and increasing your marketplace presence.
CRM Integration Support
We offer CRM integration support to ensure your marketplace operations align with your customer relationship management system. This integration helps in managing customer interactions more efficiently, ensuring smooth communication and providing better post-sales support.
Raising Escalations to Marketplace Teams
When issues arise that require intervention from the marketplace platform, we ensure that escalations are raised to the relevant teams promptly. Whether it’s a policy issue, account-related concerns, or performance problems, our team acts quickly to get resolutions, keeping your business operations on track.
By leveraging our Long-Term Marketplace Optimization services, you ensure that your business not only thrives in sales but also maintains strong customer relationships and a healthy account. As a trusted marketplace management company, let The Adroit handle the complexities of marketplace management, so you can focus on growing your business and delivering outstanding products to your customers.
Marketplace Management By Location
The Adroit provides marketplace management services across India. Pick your location to see city-specific details.
What's More
How Are We Different?
Dedicated Account Manager
Maximum 12 Hours TAT
Standard & Flexible Plans
Monthly Reviews
End to End Platform Management
Ads Management
48 Hours Issues Resolution
Best Practices
Your Success, Our Reputation
A few of the 120+ brands we have worked with across 7+ years and 250+ projects. Our team of 55+ works from Mumbai, Navi Mumbai, Bangalore, Delhi, with our head office in Navi Mumbai.
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Work That Works
A selection of projects we have delivered for our clients.
Technonicol – Social Media Post 5
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L’Amar World – Social Media Post 1
L’Amar World – Social Media Post 2
L’Amar World – Social Media Post 3
L’Amar World – Social Media Post 4
L’Amar World – Social Media Post 5
L’Amar World – Social Media Post 6
Technonicol – Social Media Post 1
Technonicol – Social Media Post 2
Technonicol – Social Media Post 3
Technonicol – Social Media Post 4Awards and Recognition
Reviews & Testimonials
What clients say about us
- 5.0Clutch rating from 19 reviews (opens in a new tab)
- 4.9DesignRush rating from 11 reviews (opens in a new tab)
- 4.9Google rating from 146 reviews (opens in a new tab)
The Adroit is a team of passionate marketing professionals who have consistently contributed to our organization with digital support and assistance. They have always responded to our queries and helped us create an urban digital presence with modern designs that produced definite results.
Luvkesh Agarwal - Founder & CEO,Aertrip
"Their dedication, expertise, and commitment to delivering high-quality results have exceeded our expectations."
The Adroit team's dedication, expertise, and commitment have made the collaboration a pleasure. Their excellent communication kept us informed throughout the process, ensuring high-quality results from start to finish.
Sachin Javale - Project Manager,The SaltInc Consulting Pvt Ltd
The Team at The Adroit are a group of highly-skilled, experimental and fearless professionals in every sense of the word. It was a wonderful experience to see the instantaneous change and impact they drove on our page with their fun, strategic and consistent campaigns.
Mr. Ravi Hudda - Chief Digital Officer,Raymond Limited
"Their technical expertise and knowledge, and quick response time are impressive."
The Adroit team successfully increased website traffic and completed the project with zero downtime. We are quite happy with the service provided by the team. They always deliver on time and communicate well
Mayank Raturi - Director Digital Marketing,Checkmarx
"We want to express to you our warmest admiration for your unfailing service to us as one of our dependable partners."
The Adroit delivered the project on time, meeting the our expectations. They communicated frequently and promptly via email and virtual meetings, ensuring an effective workflow. Their agile responsiveness and transparency were hallmarks of their work.
Ravi Vyas - Founder & CEO,Sebone Technologies
Team at The Adroit is professional, quick, courteous, and very helpful. Their creatives & graphics are at par in the industry. Kaustubh, Creative Head does a phenomenal job on Social Topical creatives.
I appreciate their timely response & highly recommend The Adroit for Digital Marketing.
Ashwini Thakur - Regional Director - South Asia,Northumbria University
The Adroit Team is sharp, savvy, and surely ahead of the pack. With their clever and data-driven solutions, we’re now able to reach and convert new leads into loyal customers every day. Our numbers continue to grow consistently every month.
Naresh Soni - Manager Marketing,Weavings Manpower Solutions Pvt Ltd
"I appreciated their efforts and quality of work."
I was delighted, the project was completed in a timely manner. The Adroit followed a collaborative approach, which made me easy to work with. Moreover, they leveraged their knowledge and technical expertise to deliver quality and budget-friendly solutions.
Rahul Bhatambre - Director,Mindvein
"They’re a very efficient and professional team."
The Adroit has developed a website that meets the my specific needs and requirements. The team has helped improve the website's page rankings within the first two weeks of the project. The Adroit has been efficient, professional, supportive, communicative, and attentive to the client's needs.
Kunal Om Tavri - Artist,Kunal Om Tavri
"They were responsive and took action when required in urgency."
The Adroit delivered satisfying work that effectively matched the our ideas. The team was patient with the our requirements and changes and responded timely via WhatsApp, email and messaging apps, and in-person meetings. Ultimately, the team's responsibility made them a reliable partner.
Tejinder Singh Bhabra - COO & Director,ProNoesis
Questions
FAQs
Marketplace management packages at The Adroit range from INR 10,000 to INR 35,000 per month, based on the number of products and additional services you choose, such as Amazon SEO or paid media ads.
The Adroit currently provides marketplace management services only for India-based marketplaces, such as Amazon, Flipkart and Myntra, not international platforms.
An ecommerce marketplace, or online marketplace, is a website where multiple sellers list and promote their products so buyers can compare brands and choose what suits them best. Amazon, Flipkart, Myntra, eBay and Nykaa are examples, and The Adroit helps sellers and brands manage their presence on marketplaces like these.
Amazon SEO, Flipkart SEO or Online Marketplace SEO is the process of optimizing your product listings, including keywords, titles, descriptions and images, to rank higher in a marketplace’s search results. Like Google, these platforms rank products using multiple factors: relevant keywords, past customer behavior, pricing, stock availability, ratings, total purchases and sponsored placements.
The Adroit provides end-to-end marketplace management services, including:
- Brand registration and marketplace listing, including documentation support
- Cataloging and product listing, covering data entry, keyword recommendations, content writing, copywriting and image retouching, resizing and catalog lineups
- Buy Box optimization
- Review generation through periodic customer emails
- Q&A management
- Order and delivery management, including tracking
- Marketplace health monitoring, keeping order defect rate under 1% and late dispatch rate under 4%
The Adroit provides brands and sellers complete assistance in managing their presence on Amazon, Flipkart or any other marketplace, including:
- Complete management of marketplaces like Amazon, Flipkart & Myntra
- Brand registration & listing
- Product listing
- Enhancement of brand & product pages
- Brand & product SEO and paid promotions
- Setup & consultation on order management, shipping and delivery
- Response management for product reviews and Q&A
- Competition study & stats
- Monthly reports
Marketplace Management is all about selling your products & reaching your customers through online marketplaces like Amazon, Flipkart, Myntra, Nykaa, Paytm, 1mg, Alibaba, IndiaMART etc.
The Adroit provides end-to-end eCommerce marketplace management services from Mumbai, India, covering:
- Complete management of marketplaces such as Amazon, Flipkart and Myntra
- Brand registration, matched to the right marketplace for your product category
- Cataloging and product listing, mapping your SKU data into the format each marketplace requires
- Enhancement of brand and product pages, including titles, descriptions and bullet points written to convert
- Marketplace promotions, from product ads to brand offer ads, to boost organic reach
- Technical assistance with order management, shipping, delivery and customer queries
- Review collection through periodic buyer emails to improve ratings and ROI
A marketplace is essentially a platform that forms the link between sellers and buyers. Online marketplaces enable shopping from a variety of sources. Examples of online marketplaces include Flipkart, Myntra, Amazon, Nykaa, and Paytm.